Vestralt-trade
Knockaconny, Monaghan
Last updated: March 24, 2025
At Vestralt-trade, we are committed to providing high-quality educational content and services. This Refund Policy outlines the circumstances under which refunds may be requested and granted for purchases made through our platform.
We strive to ensure customer satisfaction with our courses, quizzes, and educational materials. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined in this policy.
All refund requests are subject to review and approval by our team. We reserve the right to deny refund requests that do not meet the criteria specified below.
Refunds for course enrollments and educational content purchases may be requested within 14 days of the original purchase date, provided that:
You have accessed or completed less than 20% of the course content or materials.
You have not received a completion certificate or credential for the purchased course.
The purchase was not made during a promotional period explicitly marked as non-refundable.
For subscription-based access to our platform:
Monthly subscriptions may be canceled at any time, but refunds are only provided if requested within 7 days of the initial subscription purchase and minimal platform usage has occurred.
Annual or long-term subscriptions may be eligible for pro-rata refunds if canceled within 30 days of purchase and less than 15% of the subscription period has elapsed.
No refunds are provided for partial subscription periods after the applicable refund window has closed.
The following purchases are non-refundable:
Completed courses where a certificate or credential has been issued.
Bundled packages or promotions explicitly marked as final sale or non-refundable.
Gift purchases or vouchers that have been redeemed.
Services or content accessed in full or substantially consumed.
Administrative fees, processing charges, or third-party service costs.
If you experience technical difficulties that prevent you from accessing purchased content or services, please contact our support team at support@vestralt-trade.com before requesting a refund.
We will make reasonable efforts to resolve technical issues. If we are unable to provide access to the purchased content or service within a reasonable timeframe, you may be eligible for a full refund.
Refunds due to technical issues on our end will be processed promptly once the issue is confirmed.
To request a refund, please follow these steps:
Contact our support team at support@vestralt-trade.com with your order details and reason for the refund request.
Provide your full name, email address associated with the purchase, transaction ID or receipt, and date of purchase.
Our team will review your request within 5 business days and respond with a decision.
If approved, refunds will be processed within 7-10 business days to the original payment method.
Approved refunds will be credited to the original payment method used for the purchase. Please note that:
Processing times may vary depending on your financial institution, typically taking 5-14 business days to appear in your account.
Currency conversion fees or transaction charges imposed by payment processors or banks are non-refundable.
We are not responsible for delays caused by third-party payment processors or financial institutions.
In certain circumstances, partial refunds may be granted at our discretion, including but not limited to:
Situations where a portion of the content or service has been consumed but legitimate concerns exist about quality or access.
Pro-rata refunds for subscription cancellations within the eligible refund period.
Cases where account credits or alternative resolutions are more appropriate than full refunds.
We encourage customers to contact us directly to resolve any payment disputes before initiating a chargeback with their financial institution.
Initiating a chargeback without first contacting our support team may result in account suspension or termination.
If a chargeback is filed, access to purchased content and services may be revoked pending resolution of the dispute.
Free trial periods allow users to explore our platform before committing to a paid subscription. If you do not cancel before the trial period ends, you will be charged for the subscription.
Refunds for charges resulting from forgotten trial cancellations may be considered on a case-by-case basis, particularly for first-time subscribers.
Promotional discounts and special offers are subject to their own terms and may have modified refund policies as stated at the time of purchase.
Vestralt-trade reserves the right to modify, update, or discontinue courses and services at any time. In the event of significant changes that materially affect your access to purchased content:
We will make reasonable efforts to provide advance notice.
You may request a refund if the changes substantially diminish the value of your purchase and occur within 60 days of your original transaction.
Alternative courses or content of equivalent value may be offered in lieu of refunds.
If your account is terminated due to violation of our Terms of Service or acceptable use policies, no refunds will be provided for any unused portions of paid services or subscriptions.
Voluntary account closure does not automatically qualify you for refunds outside the standard refund windows specified in this policy.
For questions about this Refund Policy or to request a refund, please contact us:
Email: support@vestralt-trade.com
Phone: +353 45 864 969
Address: 4, Knockaconny, Monaghan, H18 WY48, Ireland
We may update this Refund Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date.
Continued use of our services after changes to this policy constitutes acceptance of the revised terms.
We encourage you to review this policy periodically to stay informed about our refund procedures.
This Refund Policy is effective as of the date stated above and applies to all purchases made through the Vestralt-trade platform.